Troubleshooting & Support

I installed my eSIM but I don't have internet

How to fix "PDP authentication failure" on iPhone/iPad

My internet is very slow

Error: "Cellular Plans From This Carrier Cannot Be Added"

Error: "eSIM Is Not Supported"

Error: "This code is no longer valid" / I accidentally deleted my eSIM

My eSIM is stuck on "Activating..."

My Personal Hotspot is not working with the eSIM

iMessage or FaceTime is not activating

My data is finishing too fast

I accidentally deleted my eSIM, what should I do?

I topped up my data, but I still have no internet

Can I top up an expired eSIM?

I can't receive SMS or OTP (One-Time Password)

My phone says "Network Not Supported" or "Invalid SIM"

I want to move my eSIM to another phone

My signal bars are full, but the internet is not working

I’m in a country that isn’t covered by my plan

My internet works for some apps (WhatsApp) but not for others (Safari/Chrome)

I can't find my QR code or confirmation email

I installed it, but my phone still shows my home carrier's name