Question 1

I installed my eSIM but I don't have internet

Accepted Answer

No internet after installing your Roafly eSIM? Follow our easy troubleshooting guide to fix data settings, roaming, and get back online in minutes.

Question 2

How to fix "PDP authentication failure" on iPhone/iPad

Accepted Answer

Seeing a 'PDP authentication failure' on your iPhone? Learn how to fix this common iOS error by manually updating your Roafly APN settings with our guide.

Question 3

My internet is very slow

Accepted Answer

Is your Roafly eSIM internet speed slow? Discover how to optimize your network settings, switch from 5G to 4G/LTE, and boost your data performance abroad.

Question 4

Error: "Cellular Plans From This Carrier Cannot Be Added"

Accepted Answer

Getting a 'Carrier Cannot Be Added' error? Learn how to check if your device is carrier-locked and how to resolve eSIM installation issues for your trip.

Question 5

Error: "eSIM Is Not Supported"

Accepted Answer

Getting an 'eSIM Is Not Supported' error? Find out why your device is showing this message and learn how to verify your phone's eSIM compatibility with Roafly.

Question 6

Error: "This code is no longer valid" / I accidentally deleted my eSIM

Accepted Answer

Seeing 'This code is no longer valid' or accidentally deleted your eSIM? Learn why QR codes are one-time use and how to recover your Roafly data plan quickly.

Question 7

My eSIM is stuck on "Activating..."

Accepted Answer

Is your Roafly eSIM stuck on 'Activating'? Don't worry—follow our simple steps to troubleshoot network handshakes and get your data plan active in minutes.

Question 8

My Personal Hotspot is not working with the eSIM

Accepted Answer

Can't share your internet? Learn how to fix Personal Hotspot issues with your Roafly eSIM by updating your APN settings for tethering on iOS and Android.

Question 9

iMessage or FaceTime is not activating

Accepted Answer

Having trouble with iMessage or FaceTime on your Roafly eSIM? Learn how to configure your Apple ID settings and select the right data line for messaging.

Question 10

My data is finishing too fast

Accepted Answer

Is your Roafly data finishing too fast? Discover how to stop background app usage, disable Wi-Fi assist, and optimize your phone settings to save Gigabytes.

Question 11

I accidentally deleted my eSIM, what should I do?

Accepted Answer

Accidentally deleted your Roafly eSIM? Don't panic. Learn about our one-time use policy and how to contact our support team for a quick recovery or replacement.

Question 12

I topped up my data, but I still have no internet

Accepted Answer

Topped up your Roafly data but still have no internet? Learn how to refresh your connection, verify your active plan, and troubleshoot top-up issues instantly.

Question 13

Can I top up an expired eSIM?

Accepted Answer

Wondering if you can reactivate or top up an expired eSIM? Learn about Roafly’s expiration policy and how to get a new data plan for your next trip.

Question 14

I can't receive SMS or OTP (One-Time Password)

Accepted Answer

Not receiving SMS or OTP on your Roafly eSIM? Learn why data-only plans don't support traditional texts and discover alternative ways to verify your accounts.

Question 15

My phone says "Network Not Supported" or "Invalid SIM"

Accepted Answer

Seeing 'Network Not Supported' or 'Invalid SIM'? Find out if your phone is carrier-locked and learn how to resolve installation errors for your Roafly eSIM.

Question 16

I want to move my eSIM to another phone

Accepted Answer

Can you move your Roafly eSIM to another device? Learn about our one-time installation policy and how to manage your data plan when switching phones.

Question 17

My signal bars are full, but the internet is not working

Accepted Answer

Full signal bars but no internet on your Roafly eSIM? Learn how to fix connection issues by checking your APN settings and enabling data roaming in seconds.

Question 18

I’m in a country that isn’t covered by my plan

Accepted Answer

Landed in a country not covered by your current Roafly plan? Find out how to quickly add a new local or regional eSIM to stay connected without any downtime.

Question 19

My internet works for some apps (WhatsApp) but not for others (Safari/Chrome)

Accepted Answer

WhatsApp works but Safari won't load? Troubleshoot app-specific data issues, disable Low Data Mode, and fix your Roafly eSIM internet connection with our guide.

Question 20

I can't find my QR code or confirmation email

Accepted Answer

Lost your Roafly QR code or didn't receive your confirmation email? Learn how to retrieve your eSIM details directly from the Roafly app or your web dashboard.

Question 21

I installed it, but my phone still shows my home carrier's name

Accepted Answer

Still seeing your home carrier’s name? Learn how to verify your active Roafly eSIM, switch your cellular data line, and ensure you're using the right network.

Troubleshooting & Support

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