I’m in a country that isn’t covered by my plan

If your internet suddenly stops working after crossing a border, your current location might not be included in your specific data package.

• The Reason: Some regional plans (like Europe 42 Countries) have specific exclusions like Switzerland or Serbia.

• The Fix: Open the Roafly app, go to My eSIMs, and check if your current country is officially listed in your plan’s coverage. If not, your eSIM will automatically stop working to protect you from unexpected charges. You will need to purchase a specific plan for that country.