Question 1

Which payment methods does Roafly support?

Accepted Answer

Discover the secure payment methods supported by Roafly. Pay for your travel eSIM using major credit cards and digital wallets for a seamless checkout experience.

Question 2

What is the Roafly Loyalty Program?

Accepted Answer

Join the Roafly Loyalty Program and earn rewards while you travel. Discover how we reward our frequent travelers with exclusive perks and future discounts.

Question 3

How do I earn and use Roafly Coins?

Accepted Answer

Start earning Roafly Coins on every purchase! Learn how to collect rewards and use your coins to get free travel data or discounts on your next eSIM plan.

Question 4

In which currencies can I pay?

Accepted Answer

Learn about the currencies accepted at Roafly. See how to pay for your international data plan in your local currency and avoid unnecessary exchange fees.

Question 5

Why was my payment declined?

Accepted Answer

Payment declined? Troubleshoot common payment issues, learn why your transaction might have failed, and find out how to complete your Roafly purchase quickly.

Question 6

How can I download my invoice?

Accepted Answer

Need a receipt for your travel expenses? Learn how to easily find and download your official invoices directly from the Roafly app or website dashboard.

Question 7

Can I delete my Roafly account?

Accepted Answer

Thinking about closing your account? Learn how to safely delete your Roafly account and find out what happens to your data, coins, and active plans.

Question 8

I entered the wrong email address during purchase. What should I do?

Accepted Answer

Made a typo in your email? Don't worry. Learn how to update your contact information and retrieve your Roafly eSIM details if you used the wrong email address.

Question 9

Can I get a refund if I change my mind?

Accepted Answer

Check Roafly’s refund policy. Find out under what conditions you can request a refund for your travel data plan if your travel plans change unexpectedly.

Question 10

How do I use a Discount Code or Voucher?

Accepted Answer

Save more on your travel data! Follow our simple guide on how to apply discount codes and vouchers at checkout to get the best price on your Roafly eSIM.

Question 11

Is it safe to save my card details on Roafly?

Accepted Answer

Is it safe to save your card details? Discover Roafly’s security standards and encryption methods used to keep your payment information safe and private.

Question 12

I paid for my eSIM, but I haven't received it!

Accepted Answer

Paid for your eSIM but haven't received it? Follow our checklist to troubleshoot delivery delays and learn how to access your Roafly plan in minutes.

Question 13

Do my Roafly Coins (Roamoney) ever expire?

Accepted Answer

Do Roafly Coins (Roamoney) expire? Learn about the validity period of your rewards and how to keep your coins active for discounts on future travel data.

Paiements et Roamoney

Paiements et Roamoney

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