My Personal Hotspot is not working with the eSIM

If your internet works on your phone but you cannot share it (Hotspot), it usually means your Personal Hotspot APN settings are empty.

⚠️ Crucial Warning: Every eSIM has a specific APN. Do NOT use a generic word. You must enter the exact APN assigned to your specific Roafly plan, or your internet will stop working entirely.

Step 1: Find YOUR specific APN

Before you change any settings, find the correct APN for your current eSIM:

• Open the Roafly app.

• Go to My eSIMs > tap Install eSIM > scroll down to Step 2/2.

• Take note of the word under the APN section (e.g., data.esim, internet, or globaldata).

Step 2: Enter the APN in BOTH fields (iOS)

On iPhone/iPad, you must enter this word in two different places:

1. Go to Settings > Cellular > Select your Roafly eSIM > Cellular Data Network.

2. First Entry: Under the CELLULAR DATA section at the top, enter your specific APN word.

3. Second Entry: Scroll all the way to the bottom to the PERSONAL HOTSPOT section. Enter the EXACT SAME APN word here as well.

4. Leave all Username and Password fields blank.

5. Restart your Personal Hotspot (Toggle OFF and ON).

Step 3: Fix it on Android

1. Go to Settings > Connections > Mobile Networks > Access Point Names.

2. Tap on your active Roafly APN profile.

3. Scroll down to APN Type.

4. Ensure it includes dun (e.g., default,supl,dun). If dun is missing, add it manually and Save.

5. Restart your Mobile Hotspot.

👉 Still having issues? See our full guide: How do I change my APN settings?