My phone says "Network Not Supported" or "Invalid SIM"

Question

Seeing 'Network Not Supported' or 'Invalid SIM'? Find out if your phone is carrier-locked and learn how to resolve installation errors for your Roafly eSIM.

Roafly · Accepted Answer

If you see these specific errors after a successful installation, it usually means your phone's software is having trouble communicating with the new eSIM profile.

How to fix it:

Update your Software: Ensure your iPhone (iOS) or Android is running the latest available version. Old software versions often struggle with modern eSIM protocols.
Toggle the Line: Go to settings, turn the Roafly eSIM OFF for 10 seconds, and then turn it back ON.
Reset Network Settings: If the error persists, go to Settings > General > Transfer or Reset > Reset > Reset Network Settings.