Claro Dominican Republic Outage (Dec 9, 2025): Official Fiber Cuts Confirmed

Claro has now officially confirmed that the incident was caused by two separate fiber-optic cuts, one of which affected the operator’s backup system — resulting in nationwide slow speeds, intermittent connectivity, and service instability.

This article summarizes what happened, how it impacts travelers and remote workers, and what alternatives you can use to stay connected.

 

🔔 Update – Network Restored (Claro RD Official Statement)

Claro has officially announced that both fixed and mobile Internet services have been restored nationwide.

According to their latest update:

“Técnicos de Claro logran restablecer servicios de Internet Fijo y Móvil a nivel nacional.
Nuestro equipo técnico ha logrado reconectar con medidas correctivas de emergencia, al reparar los cables de Fibra Óptica cortados.
Gracias por la comprensión.”

Official source:
https://x.com/ClaroRD/status/1998496113838764343

This means travelers and residents should now see normal speeds, stable connectivity, and full service returning across the Dominican Republic.
Roafly will continue monitoring in case Claro publishes additional updates.

 

Claro’s Official Statement: Two Fiber Cuts

Claro RD published an official update on social media stating:

• Two fiber-optic cuts occurred

• One of the cuts affected the redundant (backup) system

• This generated intermittency and reduced speeds on fixed and mobile services nationwide

• Technical teams are working intensively to restore services as soon as possible

No estimated recovery time has been provided yet.

How the Outage Is Affecting Users

Since early afternoon, thousands of users across the country — especially in Santo Domingo, Santiago, La Vega, and Bonao — have reported:

• Extremely slow speeds (sometimes under 1 Mbps)

• Complete connection drops

• Difficulty accessing work apps, video calls, streaming, and social media

• ClaroTV instability

• Customer support delays

• Productivity losses for remote workers (“teletrabajadores”)

Many users on X (Twitter) are tagging the national telecom regulator (Indotel) and consumer protection agency (ProConsumidor), expressing frustration with the scale of the disruption.

 

Is the Problem Nationwide?

Yes — this outage appears to be nationwide, but the severity varies by region.

Monitoring platforms (e.g., Downdetector) show reports categorized as:

• Fixed internet issues (~67%)

• Total outages (~21%)

• Mobile internet issues (~12%)

Social media reports indicate the most up-to-date real-time impact, with many businesses and households still experiencing limited or no connectivity.

 

What Travelers Should Know

If you are visiting the Dominican Republic today or arriving in the next few days, you may encounter:

• Difficulty using navigation (Google Maps, Uber, DiDi, etc.)

• Slow or unstable 4G/5G data

• Inconsistent messaging and social media access

• Problems working remotely

The outage highlights the risk of relying on a single operator during your trip, especially for short-term travelers or digital nomads.

 

What You Can Do If You Are Already Affected

If you’re currently using Claro and facing connectivity problems:

1. Toggle airplane mode on/off

2. Restart your device

3. Switch between 4G and 5G

4. Try selecting another network manually (if supported)

5. Use a travel eSIM as a temporary backup

6. Monitor Claro RD’s official updates on Instagram / X (@ClaroRD)

Because this outage is caused by physical fiber cuts, user-side settings may not fully resolve the issue until repairs are completed.

 

Final Update

As of now, Claro is actively working to restore services impacted by the two fiber-optic cuts.
No exact resolution timeline has been announced.

Roafly will monitor the situation and update this page if Claro publishes new official information.